This is a guide on how to use Allstar Homecharge with the NexBlue charger. The onboarding and configuration process involves both the Allstar Homecharge platform and your registered NexBlue charger.
Before you start:
- The NexBlue charger must be commissioned and registered in the NexBlue Partner or myNexBlue APP.
- Ensure that your charger has a stable internet (Wi-Fi) connection so that charging data can be reported correctly to Allstar.
- Have a recent energy bill (PDF format) ready to upload.
Step 1: Receive your welcome email
Once you’re ready to onboard, you will receive a welcome email from homecharge.support@allstarcard.co.uk inviting you to register for Allstar Homecharge and create your account.
Step 2: Create your account and accept terms
- Click the link in the email to access the Allstar Homecharge portal.
- Read and accept the driver terms and conditions:
- These include consent to access charging data from your charge point and to make payments to your energy supplier.
Step 3: Enter required information
During onboarding, you will be prompted to provide the following information:
- Home address – Homecharge is only available for domestic energy users.
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Charge point details:
- Select "NexBlue" as the manufacturer.
- Select the model of your charger. For NexBlue, select "Any".
- Enter your charger’s serial number.
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Upload your latest energy statement:
- Accepted formats: PDF, PNG, JPG.
- Ensure the statement includes account number, tariff name, unit rate, payment method, and start date.
- Mobile number – Used for payment notification via SMS.
- Vehicle details – Include make, model, and registration number.
Step 4: Charging and Payments
- After setup, charging sessions will be tracked via your NexBlue charger.
- Costs will be calculated based on your configured tariff.
- Credits are paid directly to your energy supplier.
- You will receive confirmation via SMS and can view transaction details in the Allstar Homecharge portal.
FAQs
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What happens if I move house?
You can update your address directly in the Allstar Homecharge portal. Make sure your charger is connected to the internet at your new address. -
Do I need a smart meter?
No, Allstar Homecharge does not require a smart meter. -
Can I use Homecharge with any energy supplier?
Yes, as long as your energy bill includes all required details, you can use any domestic energy supplier. -
When and how will I get paid?
Payments are made directly to your energy supplier after each eligible charging session. You will receive SMS confirmation. -
Where can I see my charging and payment history?
You can view all session and payment history in the Allstar Homecharge portal.
If you encounter any issues during setup, please contact Allstar support via homecharge.support@allstarcard.co.uk.