Product Tutorial

NexBlue Terms and Conditions for Products and Cloud Services

1. General

NexBlue develops, manufactures, and supplies EV charging hardware and associated smart energy solutions. This includes software, mobile and web applications, APIs, and cloud-based services that enable monitoring, control, and integration with external systems. NexBlue distributes its products directly or via approved partners and installers. NexBlue retains all intellectual property rights to the products and services provided, whether offered free or for a fee.

This document governs the use of all NexBlue offerings, including NexBlue charge points, the myNexBlue mobile app, the NexBlue Partner App and Portal, the NexBlue Website, and any APIs or related digital services ("NexBlue Products and Services"). These Terms apply to all Users and Installers, whether for personal, commercial, or public sector use.

NexBlue Ltd. is the sole owner and operator of all NexBlue Products and Services.

Use of NexBlue Products and Services is also subject to our Privacy Policy, Partner Terms (where applicable), and any written agreements between NexBlue and its users. By accessing or using any NexBlue service, you agree to these Terms. If you do not agree, you must not use our products or services.

2. Definitions

2.1 Terms: This document and any future updates to it.

2.2 NexBlue Charge Points: EV charging hardware developed and manufactured by NexBlue for domestic and commercial use.

2.3 Location: A singlular site where NexBlue Products have been installed by an Installer, both physically and within the NexBlue Cloud.

2.3 myNexBlue App: Mobile app used by Users to monitor and control NexBlue charge points.

2.4 NexBlue Partner App & Portal: Tools for Installers to install, configure, and monitor NexBlue devices and systems.

2.5 NexBlue X Portal: Tool for specific Partners to configure and monitor NexBlue devices and systems, access determined by NexBlue.

2.6 Installers: Certified professionals authorised to install NexBlue hardware and commission charge points via the Partner App and Portal.

2.7 Partners: Installers and Customers who access NexBlue Products through the NexBlue Partner App and Portal or NexBlue X Portal

2.8 Users: Individuals who use the myNexBlue App to access NexBlue products. Users can include both Owners and Shared Users.

2.9 Owners: Users who have had the ownership of a NexBlue Location transferred to their account. Owners have full administrative control over all products installed at the location, and can share limited access with additional Users.

2.10 Admin: For a Multiple Dwelling Unit (MDU) Location, Admin permissions are determined by the Owner of the Location. Admins have full administrative control over the product(s) shared with them, and can share Admin or User access.

2.11 Shared Users: Users who have been granted limited access by an Owner to operate a specific charge point or charge points.

2.12 NexBlue Cloud: Cloud infrastructure used to store data and power connected services across NexBlue apps and platforms.

3. Acceptance

By registering as an Installer or User, and accepting these Terms, you enter into an agreement with NexBlue Ltd. This agreement allows you to access and use NexBlue Products and Services. You confirm that you are over 18 and accept the terms electronically. Communications regarding service updates or changes will be sent via email, SMS, or push notification, and may not be opted out of.

4. Use of NexBlue Products and Services

NexBlue Products must be installed by trained Installers using the Partner App or be pre-configured using the tool in the Portal. Control of NexBlue Products by Owners and Users can either be done through the myNexBlue App or an approved OCPP or API connection.

The NexBlue Cloud Services enable:

  • Device setup, commissioning, and configuration
  • Smart charging features and energy balancing
  • Real-time monitoring and diagnostics
  • Remote control and scheduling of charge sessions
  • Management of user access and permissions
  • Access to NexBlue Support and diagnostics

5. Account Registration

To access NexBlue Cloud Services, Installers must create an account with a valid phone number, name, and email. Users must create an account with a valid name and email, phone number is optional. Users must maintain accurate and current information. You are responsible for safeguarding your credentials and any activity under your account.

NexBlue may suspend or terminate accounts with outdated or false information, or where Terms are breached.

6. Partner Obligations

Installers must:

  • Be certified and competent to carry out electrical installations.
  • Use the NexBlue Partner App or Portal to commission devices.
  • Ensure installations comply with safety and legal standards.

Partners must:

  • Report software or hardware issues to NexBlue in a timely manner.
  • Be responsible for any use of the NexBlue Cloud Services made via their access.

7. Third-Party Services

NexBlue Products may integrate with third party systems. Use of such integrations is subject to their respective terms. NexBlue does not guarantee compatibility or ongoing support for third party services. NexBlue is not liable for issues arising from third party integrations.

8. User Responsibilities

You are responsible for keeping your access credentials secure and for the activity carried out under your account. In case of a lost mobile device or access breach, you must notify NexBlue to disable or secure access.

You may not copy, reverse-engineer, or reproduce any part of NexBlue’s software or hardware. NexBlue retains all rights and licenses not expressly granted.

9. Grid Flexibility Participation (UK Mainland Only)

NexBlue chargers may offer features that enable participation in Grid Flexibility Services, allowing users to optimise their energy usage and potentially reduce costs. These features are optional, in some instances opt-in will be the default in app option.

Where permitted by law and with your consent, NexBlue may automatically schedule or shift charging sessions to align with energy grid needs, prioritising minimal user impact. You may opt out at any time in your account settings or by contacting our support team.

10. Liability

NexBlue Products and Services are provided "as is" and "as available." We do not guarantee uninterrupted access or service availability.

NexBlue is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or revenue
  • Failures due to third-party infrastructure or user misuse
  • Total liability beyond the price paid for products/services in the past 12 months

Nothing in these Terms excludes liability for fraud, personal injury, or death caused by negligence.

10A. Warranty and Returns

Please refer to our Warranty and Returns Policy.

11. Support Services

NexBlue provides:

  • Direct support to Users of NexBlue operated products
  • Tiered support to Installers and Partners

Support is available during working hours and via our official channels.

12. Personal Data

By using NexBlue Products and Services, you agree to the collection of pseudonymised device, site, and user activity data. This is required to maintain functionality, safety, and compliance. NexBlue acts as:

  • Data Controller for end user account and product data
  • Data Processor where acting on behalf of Partners using NexBlue APIs

See our Privacy Policy for details.

13. Marketing Consent

You may receive product updates, offers, and news. You can opt out of marketing communications via your account settings. Transactional or service messages cannot be disabled.

14. Right to Use

All content in NexBlue platforms, including software, images, integrations, and materials, is owned by NexBlue and protected by IP law. No rights are transferred except those explicitly granted by these Terms.

15. Service Limitations

NexBlue may suspend access to services for maintenance, safety, legal, or operational reasons without prior notice.

16. Termination

These Terms remain in effect while you use NexBlue Products and Services. NexBlue may terminate or suspend access for violations. No refunds are guaranteed. Users may terminate accounts by contacting NexBlue Support.

17. Changes to Terms

NexBlue may modify these Terms at any time. Users will be notified of material changes. Continued use after a change implies acceptance.

18. Complaints, Governing Law & Disputes

These Terms are governed by the laws of the country in which NexBlue products have been installed in. Disputes must be settled under the applicable legal framework.

Contact NexBlue: support@nexblue.com