NexBlue Limited Warranty

1. Warranty Coverage

NexBlue warrants that eligible NexBlue products will be free from defects in materials and workmanship during the applicable warranty period. The product must be correctly installed and used in line with NexBlue instructions and local requirements.

Where a product has a defect covered by this warranty and the claim meets the conditions of this policy, NexBlue may:

• repair the product;
• replace the defective product or component; or
• provide a new or professionally refurbished product with equivalent or higher functionality.

NexBlue will determine the appropriate remedy based on the circumstances of the claim.

2. Warranty Periods

The warranty period begins on the original purchase date shown on the invoice or sales receipt from an authorised NexBlue dealer.

A repair or replacement does not restart or extend the original warranty period. A repaired or replacement product or component remains covered for the rest of the original warranty period, unless local law requires a longer minimum period.

Unless a longer warranty period is expressly stated below, all NexBlue EV chargers are covered by a three (3) year limited warranty.

The warranty periods below are subject to local laws and regulations. Where mandatory local requirements provide longer protection, those requirements take precedence.

2.1 Five-Year Warranty for Selected EV Chargers in the EEA and United Kingdom

The following NexBlue EV chargers, when purchased and installed in the European Economic Area (EEA) or the United Kingdom, are covered by a five (5) year limited warranty:

• NexBlue Edge 2;
• NexBlue Edge Max;
• NexBlue Delta;
• NexBlue Delta Max;
• NexBlue Ready;
• NexBlue Point 2 (UK); and
• NexBlue Delta Max (UK).

2.2 Accessories and Related Products

NexBlue accessories and related products are covered by a two (2) year limited warranty, although the applicable warranty period may vary depending on the region or authorised dealer.

Check your sales documentation or contact your authorised dealer to confirm the warranty period for your product and region.

3. Warranty Conditions

This Limited Warranty applies only where all applicable conditions set out below are satisfied. Failure to satisfy any applicable condition will result in the warranty claim being rejected, except where otherwise required by applicable law.

• The product must have been purchased through an authorised NexBlue sales channel.
• The original invoice or sales receipt must be provided and clearly show the purchase date, product and supplying dealer.
• The product must have been installed by a suitably qualified installer in line with NexBlue installation instructions and local technical and safety requirements.
• The product must have been used for its intended purpose and within its specified operating conditions.
• The product type and serial number must remain identifiable and legible.
• The product must not have been modified, adapted, opened or repaired without prior authorisation from NexBlue.
• To support safe operation and product performance, use only charging cables certified to IEC 62196-2. The cable must have a minimum cross-section of:
  • 6 mm² for currents above 20 A; or
  • 4 mm² for all other ratings.

4. Warranty Exclusions

This Limited Warranty does not cover maintenance, deterioration, failure or damage caused by the circumstances below.

Normal wear and cosmetic changes

• routine maintenance;
• normal deterioration of cables, connectors or mechanical parts;
• fading, discolouration or scratches; and
• other cosmetic changes that do not affect safe operation.

Improper use or installation

• misuse or negligent handling;
• use outside the product's specified operating conditions;
• failure to follow NexBlue instructions;
• incorrect wiring or loose terminals;
• unsuitable cable sizing;
• incorrect earthing or grounding; or
• incorrectly selected protection devices.

Unauthorised work

• opening, dismantling, modifying or repairing the product without prior approval from NexBlue; or
• using replacement parts that have not been approved by NexBlue.

Accidents and external causes

• physical damage or vandalism;
• fire, flood, lightning or electrical surges;
• abnormal grid conditions;
• water ingress caused by external damage or incorrect installation;
• unsuitable environmental conditions;
• pests; or
• natural disasters.

External products, systems and services

This warranty does not cover issues caused by products, systems or services outside NexBlue's reasonable control, including:

• the vehicle;
• the electricity grid or building electrical installation;
• upstream electrical equipment;
• third-party charging cables;
• meters, current transformers or load-management equipment;
• Wi-Fi or mobile networks;
• network outages;
• roaming restrictions; or
• other third-party communication services.

OLED screens

OLED screen damage, deterioration or display irregularities, including image retention, burn-in, discolouration, pixel defects or loss of display uniformity, are not covered where they result from normal ageing, physical impact, liquid exposure, unsuitable environmental conditions, misuse or unauthorised repair.

Nothing in this section limits any mandatory rights available under applicable local law.

5. Warranty Claim

Follow these steps to make a warranty claim:

1. Contact your dealer or installer

   Contact the authorised NexBlue dealer or installer you purchased the product from.

2. Provide the relevant information

   Provide the product serial number, proof of purchase, installation information and a clear description of the issue. We may also ask for photographs, videos, diagnostic data or other supporting information.

3. Complete troubleshooting and diagnostics

   NexBlue or an authorised NexBlue partner will carry out troubleshooting and remote diagnostics. This helps determine whether the issue relates to the NexBlue product, its installation, the vehicle, or another external issue.

4. Receive the claim outcome

   If the issue is covered by this Limited Warranty, NexBlue or an authorised NexBlue partner will confirm the next steps. This may include authorising a replacement, issuing a Return Merchandise Authorisation reference and arranging the replacement through the relevant dealer or service partner.

5. Return the replaced product or component

   Where a claim is covered by this Limited Warranty, reasonable removal, reinstallation or transportation costs may be reimbursed, subject to prior approval and the applicable warranty service policy of NexBlue or the relevant authorised NexBlue partner.

Where the reported issue is not covered by this Limited Warranty, the customer may be responsible for reasonable inspection, repair, replacement, removal, reinstallation or transportation costs, subject to applicable local law and the relevant service policy.

Products or components must not be returned without prior authorisation.

6. Limitation of Liability

To the extent permitted by law, NexBlue is not liable under this Limited Warranty for indirect, incidental, special or consequential loss or damage resulting from the use, failure, repair or replacement of the product.

This includes, without limitation:

• loss of product use or charging availability;
• loss of revenue or profit;
• loss of data;
• vehicle recovery or alternative transportation costs; or
• losses caused by third-party products or services.

NexBlue's obligations under this Limited Warranty are limited to the remedies expressly stated in this policy.

Nothing in this Limited Warranty excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any other liability that cannot lawfully be excluded or limited, or any mandatory rights available under applicable consumer law.

7. Statutory Consumer Rights

This Limited Warranty is a voluntary commercial warranty provided in addition to any mandatory rights available under applicable consumer law.

It does not replace, restrict or exclude any statutory rights that a consumer may have against the seller or another responsible party where the product does not conform to the contract of sale.

Consumers may therefore be entitled to legal remedies independently of whether a claim qualifies under this Limited Warranty.