Hi, how can we help?
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
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NexBlue Zen
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
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NexBlue Partner Portal
- Where is the pin for my charge point/Zen?
- How to create/join/invite someone to an Organisation
- How to carry out a factory reset of a product
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal？
Table of Contents
Where is the pin for my charge point/Zen?
Table of Contents
For End Users
In order to prevent people connecting to your charge point via the QR code on the device, each product has a uniquie 4 digit pin code. This pin code is printed on the sticker alongside the QR code for the product, this QR code and serial number is exactly the same as the one found on the charge point.
For Installers
If the pin code is lost (e.g. the installation manual was disposed of after installation), the pin code is still able to be obtained. If you log into the Partner Portal with the same credentials that were used fo the installation, by searching the product serial number you will be able to find the pin code for a product on the general tab.
Updated on 14 Mar 2025
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