Hi, how can we help?
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- How to connect charge point to 4G during/after installation
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Phase rotation
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to use solar energy to charge your car
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- How to add a Location thats been shared with you
- Where is the pin for my charge point/Zen?
- How to share a location with an individual/organisation
- How to create/join/invite someone to an Organisation
- How to connect charge point to 4G during/after installation
- How to carry out a factory reset of a product
- How to create and manage Locations
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal？
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to connect to your tariff (EcoPilot)
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to use solar energy to charge your car
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
Table of Contents
How to carry out a factory reset of a product
Table of Contents
To Reset the Charger:
- Log in to the Partner Portal.
- Go to Location/Chargers and search for your charger.
- Navigate to: General → Operations → Delete
- Confirm your operation.
Updated on 17 Feb 2025
What are your Feelings?
Thanks for your feedback
Contact Us
NexBlue AS
Norway
Company Name
NexBlue AS
Address
Grenseveien 21,
4313 Sandnes, Norway
Org.no.
932 411 059
Phone business development
+47 406 01 015
Technical support
Submit support
request
NexBlue AB
Sweden
Company Name
NexBlue AB
Address
Sven Rinmans Gata 6,
112 37 Stockholm, Sweden
Org.no.
559146-3673
Phone business development
+47 406 01 015
Technical support
Submit support
request
NexBlue Limited
Hong Kong
Company Name
NexBlue Limited
Address
Unit 517, Building 19W, No. 19 Science Park West Avenue, Science Park, Hong Kong
Org.no.
73557268
My Shopping Cart (0)
You have no products in your shopping cart.
Shipping
Calculated at checkout
Subtotal
€0,00 EUR
- Choosing a selection results in a full page refresh.