Hi, how can we help?
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Phase rotation
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to use solar energy to charge your car
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- How to add a Location thats been shared with you
- Where is the pin for my charge point/Zen?
- How to share a location with an individual/organisation
- How to create/join/invite someone to an Organisation
- How to carry out a factory reset of a product
- How to create and manage Locations
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal？
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to connect to your tariff (EcoPilot)
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to use solar energy to charge your car
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
1.Stay close to the NexBlue Zen (Load Balancer) and open the myNexBlue App.
2.In the Dashboard, switch to the NexBlue Zen (Load Balancer), the serial number should begin with a C.
3.Tap Settings.
4.Select Network.
5.Select Wi-Fi if opting for a wireless connection, then select the network and enter the password to connect. If ethernet, ensure a cable is connected between the ethernet port on the Zen and the router, select Ethernet, then confirm and continue to set.
Updated on 21 Mar 2025
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Contact Us
NexBlue AS
Norway
Company Name
NexBlue AS
Address
Grenseveien 21,
4313 Sandnes, Norway
Org.no.
932 411 059
Phone business development
+47 406 01 015
Technical support
Submit support
request
NexBlue AB
Sweden
Company Name
NexBlue AB
Address
Sven Rinmans Gata 6,
112 37 Stockholm, Sweden
Org.no.
559146-3673
Phone business development
+47 406 01 015
Technical support
Submit support
request
NexBlue Limited
Hong Kong
Company Name
NexBlue Limited
Address
Unit 517, Building 19W, No. 19 Science Park West Avenue, Science Park, Hong Kong
Org.no.
73557268
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