Charging status

The charging status is displayed on both the app and the portal.

• Connect cable to charge
  • There is no cable plugged in.
• Ready to charge
  • Cable connected.
• Charging
• Fallback charging
  • The location is set to enable cloud load balancing, but the Charger or Load Balancer if offline
  • The location is set to enable local load balancing, but the Charger is not receiving signals from the Load Balancer. This may be due to distance or obstructions.
• Load balancing
  • The location is set to enable load balancing (cloud/local), and the charger is currently in the process of load balancing while charging.
• Waiting for load balance
  • The location is set to enable load balancing (cloud/local), but the available charging current for the charger is below 6A. Charger can only start charging after the available charging current is above 6A for several minutes.
• Charging unavailable
  • Some errors have occurred; please check the events to see the details.
• Waiting for OCPP approval
• Waiting for car response
• Offpeak
  • Only for the UK.
• Charging paused
  • Wait for the error to disappear, then charging will resume.
• Charging complete