Hi, how can we help?
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- How to connect charge point to 4G during/after installation
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Phase rotation
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to use solar energy to charge your car
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- How to add a Location thats been shared with you
- Where is the pin for my charge point/Zen?
- How to share a location with an individual/organisation
- How to create/join/invite someone to an Organisation
- How to connect charge point to 4G during/after installation
- How to carry out a factory reset of a product
- How to create and manage Locations
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal？
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to connect to your tariff (EcoPilot)
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to use solar energy to charge your car
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
Charging status
The charging status is displayed on both the app and the portal.
- Connect cable to charge
- There is no cable plugged in.
- Ready to charge
- Cable connected.
- Charging
- Fallback charging
- The location is set to enable cloud load balancing, but the Charger or Load Balancer if offline
- The location is set to enable local load balancing, but the Charger is not receiving signals from the Load Balancer. This may be due to distance or obstructions.
- Load balancing
- The location is set to enable load balancing (cloud/local), and the charger is currently in the process of load balancing while charging.
- Waiting for load balance
- The location is set to enable load balancing (cloud/local), but the available charging current for the charger is below 6A. Charger can only start charging after the available charging current is above 6A for several minutes.
- Charging unavailable
- Some errors have occurred; please check the events to see the details.
- Waiting for OCPP approval
- Waiting for car response
- Offpeak
- Only for the UK.
- Charging paused
- Wait for the error to disappear, then charging will resume.
- Charging complete
Updated on 05 Feb 2025
What are your Feelings?
Thanks for your feedback
Sazinieties ar mums
Company Name
NexBlue AS
Adrese
Grenseveien 21, 4313 Sandnes, Norvēģija
Org.nr.
932 411 059
Tālruņa biznesa attīstība
+47 406 01 015
Tehniskais atbalsts
Iesniedziet atbalsta pieprasījumu
Company Name
NexBlue AB
Adrese
Sven Rinmans Gata 6, 112 37 Stokholma, Zviedrija
Org.nr.
559146-3673
Tālruņa biznesa attīstība
+47 406 01 015
Tehniskais atbalsts
Iesniedziet atbalsta pieprasījumu
Company Name
NexBlue Ierobežots
Adrese
517. nodaļa, 19w ēka, Nr. 19 Science Park West Avenue, Science Park, Honkonga
Org.no.
73557268
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