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- How to transfer a Location between End Users
- Installation Checklist
- Resolving fallback waiting error (for Installers only)
- How to commission a NexBlue Charge Point
- How to connect charge point to 4G during/after installation
- How to create and manage Locations
- What is a Location and why is it important?
- How to transfer ownership to customer (NexBlue Partner App)
- Phase rotation
- Fallback waiting error
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- How to connect charge point to 4G during/after installation
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Phase rotation
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Fallback waiting error
- Where is the pin for my charge point/Zen?
- Resolving fallback waiting error (for Installers only)
- How to add a charge point/load balancer to your Location
- How to use solar energy to charge your car
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- How to add a Location thats been shared with you
- Where is the pin for my charge point/Zen?
- How to share a location with an individual/organisation
- How to create/join/invite someone to an Organisation
- How to connect charge point to 4G during/after installation
- How to carry out a factory reset of a product
- How to create and manage Locations
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal？
- How to transfer a Location between End Users
- How to connect a charger to WiFi
- Exporting charging data
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Fallback waiting error
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to connect to your tariff (EcoPilot)
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to use solar energy to charge your car
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
- Charger or Load Balancer Not Connecting via Bluetooth
- Firewall Requirements for NexBlue Charge Points
- Resolving fallback waiting error (for Installers only)
- Why have I received an email alert about my charge point(s)?
- My charge point is switched on but the light on the unit is not on
- RCD Test Procedure
- Event List
- How to check if a product has been encountering any unexpected behavior
Smart Charging with Rewards
Table of Contents
Quick solution
- Open Smart Charging in the myNexBlue app.
- Add your electricity tariff, then set when your vehicle needs to be ready and how much charge it requires.
- Opt in to Smart Charge Rewards and plug in as usual. Complete at least two eligible charging sessions in each reward period to earn £5.
How Smart Charging works
Smart Charging schedules your NexBlue charger around the ready time and charging requirement you set in the myNexBlue app. It uses your tariff details to favour lower-cost charging times and may briefly pause charging during periods of high demand on the electricity grid. Charging resumes automatically when demand eases.
You remain in control. You can change your preferences or start charging immediately whenever your plans change.
Before starting, have the following information ready:
- Your tariff information, including whether it is single rate or dual rate and, where applicable, the peak and off-peak times.
- The time your vehicle needs to be ready and the amount of charge you require.
- Your MPAN, if the app cannot detect it automatically. You can find the MPAN on your electricity bill.
Set up Smart Charging and Smart Charge Rewards
- Open Smart Charging
Open the myNexBlue app and select Smart Charging to begin setup. - Add your electricity tariff
Enter your tariff details, including off-peak times and prices. Provide your MPAN if the app asks for it. - Choose your charging preferences
Set the time your vehicle needs to be ready and how much charge it requires. - Finish setup and opt in
Review your details, select Finish, and enable Smart Charge Rewards when prompted. - Plug in as usual
Connect your vehicle to your NexBlue charger. Smart Charging creates a schedule around your tariff and charging preferences. - Track your rewards
Open Wallet in the myNexBlue app to view your reward balance. Complete at least two eligible charging sessions during each reward period to receive the £5 reward.
Need to charge immediately? Tap the play button on the myNexBlue app home screen or tap the RFID card on the top-left corner of the front of the charger. You can also update your charging preferences at any time.
Frequently asked questions
Will my vehicle still be ready when I need it?
Smart Charging works around the ready time and charging requirement you set. You can update the schedule or start charging immediately if your plans change.
Is there a minimum energy requirement?
No minimum number of kWh is required. You must complete at least two eligible charging sessions in each reward period.
Does it work with every EV in my household?
Yes, provided charging is managed through your NexBlue charger and is not also controlled by another intelligent tariff or smart charging service.
Does it cost anything?
No. Smart Charging and Smart Charge Rewards are free to use.
When will I receive a reward?
The £5 reward is normally added on or shortly after the end of an eligible reward period.
How long can I earn rewards?
You can continue earning while the programme operates and you continue to meet its eligibility requirements.
Can I opt out?
Yes. You can opt out through the myNexBlue app. Once you opt out, you will no longer earn Smart Charge Rewards.
Need more help?
Contact NexBlue Support if Smart Charging does not appear in the app, setup cannot be completed, a charging schedule is not created, or an expected reward is missing after the reward period has ended.
When contacting support, include:
- Your charger serial number.
- The email address used for your myNexBlue account.
- Your energy provider and tariff name.
- A screenshot of Smart Charging, the charging session or Wallet, as applicable.
- The date of the affected charging session or reward period and a short description of what happened.
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Updated on 01 Sep 2026