Hi, how can we help?
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- How to connect charge point to 4G during/after installation
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Phase rotation
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to use solar energy to charge your car
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- How to add a Location thats been shared with you
- Where is the pin for my charge point/Zen?
- How to share a location with an individual/organisation
- How to create/join/invite someone to an Organisation
- How to connect charge point to 4G during/after installation
- How to carry out a factory reset of a product
- How to create and manage Locations
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal？
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to connect to your tariff (EcoPilot)
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to use solar energy to charge your car
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
Charging status
The charging status is displayed on both the app and the portal.
- Connect cable to charge
- There is no cable plugged in.
- Ready to charge
- Cable connected.
- Charging
- Fallback charging
- The location is set to enable cloud load balancing, but the Charger or Load Balancer if offline
- The location is set to enable local load balancing, but the Charger is not receiving signals from the Load Balancer. This may be due to distance or obstructions.
- Load balancing
- The location is set to enable load balancing (cloud/local), and the charger is currently in the process of load balancing while charging.
- Waiting for load balance
- The location is set to enable load balancing (cloud/local), but the available charging current for the charger is below 6A. Charger can only start charging after the available charging current is above 6A for several minutes.
- Charging unavailable
- Some errors have occurred; please check the events to see the details.
- Waiting for OCPP approval
- Waiting for car response
- Offpeak
- Only for the UK.
- Charging paused
- Wait for the error to disappear, then charging will resume.
- Charging complete
Updated on 05 Feb 2025
What are your Feelings?
Thanks for your feedback
Skontaktuj się z nami
Company Name
NexBlue JAK
Adres
Grenseveien 21, 4313 Sandnes, Norwegia
Org.no.
932 411 059
Telefon do działu rozwoju biznesu
+47 406 01 015
Wsparcie techniczne
Wyślij prośbę o wsparcie
Company Name
NexBlue AB
Adres
Sven Rinmans Gata 6, 112 37 Sztokholm, Szwecja
Org.no.
559146-3673
Telefon do rozwoju biznesu
+47 406 01 015
Wsparcie techniczne
Wyślij prośbę o wsparcie
Company Name
NexBlue Ograniczony
Adres
Jednostka 517, Building 19W, nr 19 Science Park West Avenue, Science Park, Hongkong
Org.no.
73557268
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