Hi, how can we help?
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to connect to your tariff (EcoPilot)
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to use solar energy to charge your car
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
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NexBlue Zen
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to use solar energy to charge your car
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Phase rotation
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NexBlue Partner Portal
- How to add a Location thats been shared with you
- Where is the pin for my charge point/Zen?
- How to share a location with an individual/organisation
- How to create/join/invite someone to an Organisation
- How to carry out a factory reset of a product
- How to create and manage Locations
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal?
What is a Location and why is it important?
Good question! Within the NexBlue Partner App and Nexblue Partner Portal, Locations are the centre point for any installation. The best way to think of a Location is as a single incoming supply, including any circuits that come off from this supply. Its for this reason that only one NexBlue Zen (our load balancer) can be installed per Location. The Zen is measuring all of the energy flowing through an incoming supply, into a distribution board, from which it may be split into many different circuits. By placing the CT clamps over the cables by the incoming supply, you can ensure that all current flowing through into the distribution board is measured.
The below schematic highlighs a typical installation design within the system, in the example the variable, unknown "Alternative Loads" are calculated by measuring the incoming power with the NexBlue Zen, and minusing any known draw from charge points in Circuits 1 and 2. Knowing the value of the "Alternative Loads" ensures the charge points can utilise the maximum power allowed per Location
Locations are really important to get right for sites with multiple charge points and circuits within (e.g. usually commercial installations). For Domestic installations its rare to have more than one circuit as there is usually only one charge point per location.
The only additional complication to this is if the property also has Solar PV fitted. In this instance, the additional energy generation associated with the solar is also best to be measured, to prevent charge points being limited unnecessarily. By fitting one or three CT clamps over the incoming solar supply, the Location can then be aware of any and all power available to the site, and charge points, and ensure the highest level of charging is possible to all users.
Updated on 17 Mar 2025
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