Hi, how can we help?
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to commission a NexBlue Charge Point
- RCD Test Procedure
- How to check if a product has been encountering any unexpected behavior
- Residual Current Protection
- Phase rotation
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to add a charge point/load balancer to your Location
- How to use solar energy to charge your car
- How to check if a product has been encountering any unexpected behavior
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- Integrate solar panel terminal with Load balancer
- How to add a Location thats been shared with you
- Where is the pin for my charge point/Zen?
- How to share a location with an individual/organisation
- How to create/join/invite someone to an Organisation
- How to carry out a factory reset of a product
- How to create and manage Locations
- How to check if a product has been encountering any unexpected behavior
- Charging status
- Phase rotation
- How to transfer ownership to end customer (Partner Portal)
- Pre-configuration: Remotely complete the installation configuration on the portal
- Does every new installer need to get a username and password?
- How to change the main fuse on the Partner Portal？
- Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
- Where is the pin for my charge point/Zen?
- How to make a charge point tethered (lead stays plugged in)
- How to change brightness of charge point light
- How to add a charge point/load balancer to your Location
- How to connect to your tariff (EcoPilot)
- How to set max charging current
- How to set the charging schedule
- Someone else wants to use my charge point, how can I share it with them?
- How to use solar energy to charge your car
- How to add a charge point in the myNexBlue App
- How to Connect the NexBlue Zen (Smart Meter) to Wi-Fi
- How to configure single phase charging?
Connect the NexBlue Zen (Load Balancer) to the NexBlue Cloud
1.Stay close to the NexBlue Zen (Load Balancer) and open the myNexBlue App.
2.In the Dashboard, switch to the NexBlue Zen (Load Balancer), the serial number should begin with a C.
3.Tap Settings.
4.Select Network.
5.Select Wi-Fi if opting for a wireless connection, then select the network and enter the password to connect. If ethernet, ensure a cable is connected between the ethernet port on the Zen and the router, select Ethernet, then confirm and continue to set.
Updated on 21 Mar 2025
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Company Name
NexBlue COMO
Dirección
Grenseveien 21, 4313 Sandnes, Noruega
N.º de organización
932 411 059
Teléfono de desarrollo comercial
+47 406 01 015
Soporte técnico
Enviar solicitud de soporte
Company Name
NexBlue De
Dirección
Sven Rinmans Gata 6, 112 37 Estocolmo, Suecia
N.º de org.
559146-3673
Teléfono de desarrollo comercial
+47 406 01 015
Soporte técnico
Enviar solicitud de soporte
Company Name
NexBlue Limitado
DIRECCIÓN
Unidad 517, Edificio 19W, No. 19 Science Park West Avenue, Science Park, Hong Kong
Org.no.
73557268
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